I came from the private sector, working in the HR department of a company servicing the HR industry (HRsquared!) and I must tell you I have never seen such a convoluted hiring system! In the interest of fairness, the KSA approach and labyrinth-like mechanism of the application process frustrates the hiring manager and does not necessarily mean that the most qualified person is selected for hire. There are several applications such as Resumix that will help organizations mine resume data and some that will even port information from the resume into the hiring system. The process could then be streamlined, and managers may actually get a stronger candidate pool.