I like to use scenario questions with no right or wrong answers – just a good way to see how they think. For example – we hired a network coordinator for a 40,000 employee organization – we gave candidates the scenario that the network is down – they can bring it back up now but they would have to break some security protocols to do it… otherwise it might take 12-24 hours.
Answers ranged form – customer is first… bring it up -to- Security trumps service – keep it down
One candidate asked us like 10 questions out the gate… What is the security risk? What time of day did it go down? Is this a regular occurrence or a one time event? Is it a key time of the week or month for our customers?
Yeah – he got the job.