Not very clever writing in the skit. My primary thought, however, is about comparing public sector customer service with private sector customer service, which is in a much broader variety of contexts. We like to think of govt. providing a poor level of customer service, but look how poorly corporations often deliver customer service. In their case, many times, they have intentionally chosen not to invest in customer service resources to help their bottom line.
Customer service is a challenge and problem in most industries, public and private.