Government's not the only sector with customer service issues. They could just as easily have parodied "Fast Food Employee of the Year" or "Call Center Employee of the Year" or [insert customer-facing industry here]. So it's annoying that they're perpetuating the stereotype of government employees...but it can also be a catalyst for change. Sounds like most of the respondents here have had bad DMV experiences. So why aren't we supplying our credentials and completing most of our driving transactions online, making these interactions unnecessary? 🙂
By the way, we have a new group on GovLoop where you can discuss "Citizen Engagement and Customer Service."