I regret having to say this but the skit perfectly captured my experiences when I traded in my Kentucky drivers license for a Maryland drivers license. The line was long, the staff was rude, and I spent most of my Saturday waiting for the license to be processed after I was sent home the first time because I didn't have my apartment lease. I found it especially ironic because one of my research areas is "street level bureaucracy" that deals with the culture of front-line government offices. I even started my government career as a paralegal in a public defenders office and here I was snarling about the rude treatment from these incompetent bureaucrats. And then the irony hit me.