Online engagements and access to government does help provide better service to citizens, but only to citizens who have online access. It's hard to believe that there are still many Americans without PCs and broadband access. I know a shocking statement to so many people like us who could not thrive without our PC. The thought of using dial up give me a crink in my neak. For government to be able to serve all there need to be a balance of both in person and online.
But as a good rule of thumb it is always rude to ignore the person in front of you to response to the online person. Think about how much you like it where you are with a friend and the enitre visit your friend is sending text messages or responding to email. Be in the moment.