246467

#99097

Meagan L. Prior
Participant

I agree that we cannot cannot completely eshew "live" support format for online media . As strange as it may seem to me, as someone who has has a computer in her life since kindergarten, there are still taxpaying Americans who do use the internet as a tool in their lives and they deserve access!

But, in terms of resource planning, I definitely think there needs to be resource alignment appropriate to the volume of users in each format.