Perhaps if we make the web more freindly it would lessen the pressure on street level offices. Does anyone had any experiance with putting videos online? One of the challenges we face is that it’s much easier for us to have people apply online, but the process can be intimidating for some who don’t normally conduct buisness online. Would a video help bridge the gap at all? (seeing a person talking them through it in a format they are used to it)

(if this is off topic let me know and I’ll start a seperate discussion.)