What are the internal and external needs of the federal government in the area of diversity? What is the federal government's strategic response to diversity? What will be the strategically aligned approach? What is the vision for diversity? The Diversity Office should manage diversity initiatives with both short/long-term focus and very specific goals and objectives. Outcomes should also be easily measurable and tied to the government's overall human capital management (HCM) strategy. In terms of implementing the initiative, the entire federal government - from the top down - should be held accountable for implementation and the overall success. A growing diverse population, with changing demographics, increases the federal government's need to maintain and sustain customer relationships with diverse populations.