I think Peter hit it on the head pretty well. Elected officials and civil servants have different roles.
That being said, to some degree, civil servants are responsible for serving their respective elected official, who is responsible for serving the public. Civil servants can get caught up in their own agendas just as easily as elected officials. There’s a middle ground between doing what the civil servant thinks is best and what the public demands, but that middle ground isn’t always easy to find, and no solution is going to please everyone.
At what point should civil servants or a govt agency give up what they think is best for what the public demands? Civil servants and elected officials can get caught adversely affecting the majority of their constituents in order to appease a very vocal, very small minority of disgruntled constituents.
Well, I’m rambling, so I’ll leave it at that.