Tom Melancon

Conflict Resolution skills are a must. As the Program Manager for one of the largest shared neutrals mediation groups in the country, I can tell you that the two single biggest mistakes I see in new Federal Managers are (1) not confronting innappropriate workplace behavior until it becomes a bigger issue than it had to be, and (2) confronting innappropriate behavior so poorly the employee has ammo for a retaliation or EEO case. The Seattle Federal Executive Board ADR Program is developing a training program titled “Conflict Prevention and Resolution for Managers” that will be available before the end of the year. I’ll send out a link to GovLoop members when its ready.