Heather Richtfort

Yes, I have given and received 360 feedback several times in private industry at a Fortune 500. The way we worked the process was to have at minimum: your immediate supervisor, your “dotted-line” boss (your most important internal customer), a mix of several other internal customers or peers in different departments, and your direct reports if you were a supervisor.

The feedback was very helpful in understanding where there were gaps in your perception of your performance and others’ perceptions, as well as giving insight into what your internal customers viewed as what your goals should be vs. what you thought they should be.

In the case of several people whom I worked with or managed, it was very helpful in highlighting performance areas.