Michele, I think the strategies you proposed are excellent methods of capturing, storing and sharing information especially the online forums posted as FAQs and the knowledge modules/simulations. I would be very interested to see more information regarding knowledge management with those practices under serious consideration. As I read through some of the other posts, I realize there is much backlash to the idea, but I think "overall" it is necessary and would be welcomed as agencies make these generational transitions. Regardless of the individual grips of some, the entire organization stands to benefit in the long run by capturing their history in an effort not to repeat past deficiencies. Thanks for your insightful post!