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#111793

Amy Adams
Participant

I think many organizations make the mistake of equating social media as the new press release. As the voice of my organization’s Facebook, Twitter and YouTube channels we regularly respond to questions and comments — including some quite rude comments to our YouTube videos. I found that by responding to people’s concerns I get very supportive comments from those people in the future.

I think people are genuinely surprised that actual humans live behind government sites. Nice humans!