@Attita – Let me turn the question around: what was working before we had Gov 2.0? What was the state of citizen engagement and government’s delivery of services back before 1995? What was it like in 2000?
The problem with the article is that it falls into the same conceptual trap that many critics do when they are talking about innovation. They assume a linear trend when a lot of innovation is two step forward and one step back. Or ten steps to the right and then five steps back until it hits another innovation and jumps twenty steps ahead.
To truly understand how innovation works, one should watch Burke’s Connections series.