I think this line is interesting:
Governmental websites, which emerged in the mid-1990s and have become ubiquitous at all levels, have become a significant communication channel between citizens and their local, state and federal governments. Almost a fifth of voters said many times they have used government websites to get information, fill out forms and access other services. Four in ten said they occasionally access government website, and just over a third (35 percent) said they had never used a government website.
So it has taken 15 years to get here which I think is a success.
Give Gov 2.0 a little time.