Debra Bowen

I’m using “cloud” as in “cloud.” We were using Rackspace, which has now issued a formal apology. Here’s the text (I’ll post the pdf tomorrow so people have the original document):

“We at Rackspace wish to apologize to the Secretary of State and the people of California for the mistakes we made which prevented results of the Nov. 2 election from being reported in a timely manner.

Officials in the California Secretary of State’s office called Rackspace well before the election and asked what measures would be needed to handle the spike in website traffic that they expected on Election Day.

We have the equipment and experience to handle such traffic spikes, and told them so. But we did not comprehend the extremely high volume of traffic that was expected, and we failed to deploy the appropriate resources. We regret this error, and we apologize for it.

We are taking steps to see that it doesn’t happen again, to any of our customers. We are also refunding to the Secretary of State all charges for services related to this incident.”