Sometimes in government, the simplest things are the hardest. How do I get my voicemail set up? Who do I see about a computer upgrade? Where are the office supplies? Generally, there is always one person who knows how to "get things done". They know every procedure. They know how to get your help desk questions answered. They can set up a conference call or book a meeting room. Find this person and befriend them. That's the key to navigating the bureaucracy.