From Mark: ‘I also think that the most important components of “performance” in anyone’s job and organizational role are difficult to measure in any sort of consistent fashion, and that few managers will really be in any sort of position to tell the measurers that “This, this, and that are what really represent optimal performance in my work unit and here is how you would measure them”.’
I have to say that this quote astounds me. If a manager does not have a clear understanding of what it is they are responsible for producing, and there is no concept of how well they are performing, they are clueless.
Management, by definition, requires that you are woring towards a set of goals. If you have goals there MUST be a way to measure whether they are reached, exceeded, or inadequate.
To take the position that it’s just too hard to measure things is unacceptable.