David Wayne Childs
I implemented “positive performance management” such as Alison describes into a government agency and, over a ten year period, we tripled production in faster response times while reducing staff. We earned 4 national awards for excellence and were recognized by the Baldrige Performance Excellence program (at the State-level) twice. All of government can easily become 25% more efficient/effective/productive simply by implementing Lean/Balanced Scorecard/Baldrige/Positive Performance Management principles. And, as for the public having access to the measures, if they keep improving why would that be a bad thing ?
David Childs, Ph.D.