Thanks for starting this discussion! My addition would be to say that there needs to be a host of metrics (some sort of balanced scorecard), not just one thing that we hold people accountable for. Its nice if you have a good manager but if they don’t understand the business, that’s a problem. So in addition to all the things that Michael points out, we also need multiple metrics that cover the tasks associated with the job. It is going to take awhile for us where we need to be—let’s keep these conversations going and maybe we’ll get there.