Really good discussion on the CIO Forum about this same question and “Shadow IT”
Is ‘Shadow IT’ a good thing for the organization?
Shadow IT: “IT that wasn’t sanctioned by your IT department” Control is a big part of a typical IT strategy … but is it the right one? Yes, cloud is allowing many LOB execs to buy IT solutions outside of typical channels … often creating significant problems re: information security, data management and contracts. But it also is creating the oft talked about, but typically elusive IT agility. (note: ‘Shadow IT’ definition from Terence Ngai on Enterprise CIO Forum – http://bit.ly/vycqKl)
1.) Is ‘Shadow IT’ a good thing for the organization?
2.) How are you channeling ‘Shadow IT’, say using the cloud or other technology?