Really good discussion on the CIO Forum about this same question and "Shadow IT"
Is 'Shadow IT' a good thing for the organization?
Shadow IT: "IT that wasn't sanctioned by your IT department" Control is a big part of a typical IT strategy ... but is it the right one? Yes, cloud is allowing many LOB execs to buy IT solutions outside of typical channels ... often creating significant problems re: information security, data management and contracts. But it also is creating the oft talked about, but typically elusive IT agility. (note: 'Shadow IT' definition from Terence Ngai on Enterprise CIO Forum - http://bit.ly/vycqKl)
1.) Is 'Shadow IT' a good thing for the organization?
2.) How are you channeling 'Shadow IT', say using the cloud or other technology?