270412

#148230

Melissa
Participant

We don’t want to always be the C-I-No, so it’s important to provide and be supportive of the self-help tools for our LOB owners. I believe a key part of our job is to ensure that our customers understand we’re here to support, guide, and help. Encourage transparency so we remain cognizant of the homegrowers out there and, when/if we see duplication, dive in and investigate any opportunity to expand and create an enterprise tool.