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#148452

1. If you cast a net broad enough, communications can encompass almost everything. Communications is one “tool” used by those engaging citizens or serving customers.

2(a). Yes, particularly the first part.

2(b). Citizen Engagement is a meaningful (and precise) term that would capture the attention of those engaging with citizens!! Why would one want it to capture the attention of all “communications” people? (See #1 above.)