Terrence Hill

Good tips Dale! I agree that you don’t want to react (especially if it is negative) to e-mails without thoughtful consideration. Give it a day or an hour to percolate or use the phone.

I also like the subject line that tells folks what you want from them.

I thought of another – I use Instant Messages or Text Messages for short inquiries or quick answers. Much faster and efficient because they are in real time.