Keena Cauthen

In the branch that I work in, I don’t see that this is going to make a difference, mainly because for the last 6 years at least (since that’s all I’ve actually worked in this branch) this is how our Leaders have been evaluated, and how we as their employees have been evaluated. We are very results driven, and our performance (individual and as a station, area, etc) has been based on numbers and our ability to meet those goals set from above. What I’d like to see is a more effective way of measuring (and thus using) customer and employee satisfaction, employee morale, etc in determining the effectiveness of the Leadership.