Michael Del-Colle

I absolutely agree with your observations. I would even go so far as to suggest that when the supervisor or manager gets beaten up by the ‘higer-ups’ they return to the office/team and calmly discuss with staff the error [if it was an error] without themselves handing anyone their head. Generally, staff know when a mistake has been made; a good supervisor deals with a problem in a way that does not make staff hesitant to be creative or innovative. Worry rarely moves things forward.