Steve Ressler

I think a lot of it is scoping the input you want. I"ve noticed generally the more structured and focused the feedback request - the fewer the crazy comments.

If you simply ask "Should Tampa adopt mass transit" - you'll get a crazy debate that is pretty viscious

If you get more tactical, "Should the downtown to USF corridor be served by a light rail or a dedicated bus lane" - you'll get a little better discussion (never perfect)