There is already allot built that has been identified above that you do not have to reinvent. The challenge is using a TNA to identify what training is needed and to what level of delivery. Some training may be adequately done OJT with assigned reading, while other skills may require formal training. Start with the available job analysis, and then identify all the skills and knowledge’s. Seek out first critical skills that are difficult to understand. There is allot available on the web to help guide you through a TNA. I also recommend that training be linked to the critical skills that drive business improvements be done first. This is thinking with the end in mind first – ROI.