Steve Cottle

Regarding #2, my team implemented Yammer (initially as a pilot and later as a permanent communication tool). It takes a little bit of work to determine the rules of the road that work best for your organization (I’d recommend checking in after a week and then again after a month to discuss and revise), but once you have that down, we found that with careful tagging, it can provide an invaluable platform to get the right information to the right people and to help with filtering, which gets to your third question.