Richard Wong

Part of it may be due to the fractured communication system within the bureaucracy. By leaving a message with only one individual, the burden of informing the rest of the office depends entirely on that individual, who might be coming in later, on leave, on an RDO, or calling in sick themselves. A better approach might be to use the simultaneous email system that Peter suggests. That way all the critical people will be informed and any failure to effectively communicate doesn’t fall upon a single individual in the chain.