Thanks, Mark. I think the getting information out there and the receipt of incoming information quickly has been most evident in emergency situations – inclement weather, natural disasters, etc.
Another way that social media has been used for incoming impact is by the US Geological Survey, where they have asked citizens to report their experiences.
I also know of crowd-sourced budget activities that have a social element where citizen input is considered when it comes to a city’s budget prepar….
CDC tracked flu cases using social media.
But on the federal level, I’m not sure how citizen input has changed things – maybe over at TSA based on feedback they are receiving on their blog?