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#177886

Dave Hebert
Participant

Good example of what is becoming a much more acceptable thing for even the federal gov. to do: behave in a human-like manner.

It seems a no-brainer, but our default response to harmless mistakes has often been robotic contrition or defensive bureaucracy.

That being said, gov’t definitely needs to know when a mistake is grave enough to NOT warrant a smirking response, too.