David B. Grinberg
Excellent points, Phuong, as usual!
I think eventually digital/mobile technology will catch up with all branches of gov but it will take a while. Old habits die hard. Bureaucracies usually have to be dragged kicking and screaming to adopt any systemic institutional change. Meanwhile, the private sector remains leaps and bounds ahead of gov.
Thanks again for sharing your unique insights, Phuong, which are very much appreciated.