Katharine Greenlee

Hi David,

At ICMA we have many informative documents, articles, and blog posts related to telework and how governments at the local level are responding to the increased need for more flexible scheduling. I went ahead and put together a short list of documents that provide guidelines for teleworkers, their managers, and the other factors to consider when implementing a telework policy.

  • “The Telecommuter’s Guide” provides guidelines for teleworking employees as well as their supervisors and coworkers. This document includes an employee questionnaire that allows supervisors to learn more about their potential teleworker’s aptitude for telework.
  • The City of Austin, TX’s “Telework Program Overview” provides a frequently asked question section that features questions that deal with teleworks’ work quality, how a supervisor can monitor a teleworker’s work, and how a supervisor can know if an employee is “really working.”
  • Loudoun County, VA has an award winning telework program that has helped employees driving save 630 miles a month and nearly 11 hours a week in addition to decreasing traffic congestion, increasing employee retention, and increasing productivity. This article shows, at least at the local level, there is a difference in traffic and pollution when governments start allowing telework.
  • For those on the fence about telework and are considering hiring a teleworker or allowing an employee to telework here are a list of the top 5 questions to ask your potential teleworker.

I hope you find these resources useful and that they provide you with even more tips on telework! As always feel free to reach out to ICMA if you have any comments or questions about the documents posted here.


Katharine Greenlee

Community Engagement Manager, Knowledge Network

[email protected]