Thanks Julie - well, as you say, the aging baby boomers issue is not going to go away - it is only going to make things worse and make it even more difficult for agencies to deliver on their mission. So something is going to have to change at some point - hopefully sooner rather than later. We will keep pushing.
To your points, these days, you do not necessarily need to have a centralized HRSC model. I have seen hybrid models work quite well, where the processes and reporting are centralized but the services (i.e. staffing) are delivered at a local level - all using the same solutions. And there is no excuse these days for not communicating with applicants. That is just so damaging.
Thanks for all your insights.