Mike Giuffrida

So true – technology is just an enabler – it does not solve the problems altogether. We have seen with one agency, the introduction of the on-boarding tools has meant new starters no longer need to wait 4 weeks after they start to simply get access to the systems they need to do their jobs – they arrive day one, set up and ready to go. That makes a massive difference to productivity and also engagement where a poor on-boarding experience has a direct link to turn-over.

We see as well, although the USAJobs application process can be streamlined, the applicant then gets taken to the agency site to apply, where they can be asked to step through an agency specific online application form that adds more time to the process – we could do more to streamline that I think.