A Great Example of Social Media Customer Service

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This topic contains 0 replies, has 1 voice, and was last updated by  Shannon Kennedy 4 years, 11 months ago.

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    Shannon Kennedy
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    Qwest is a proud partner of GovLoop.

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    Qwest, at your service! Here’s a great example of a company who is utilizing social media in order to provide better customer service. If a customer has question and happens to be on facebook, they have the option to:

    -Ask a question leaving email contact information

    -Chat directly with a Qwest service team member (and check out the team member’s personal profile)

    -Send a tweet directly to Qwest’s twitter account

    I think this is awesome. Have you seen a company utilize social media for customer service like this before?

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    Qwest Government Services is committed to the telecommunication missions of the U.S. Federal Government. Its concept of operations is driven by an unwavering commitment to its Spirit of Service. The Spirit of Service is more than a trademarked slogan – it’s how Qwest does business, and the backbone of its commitment to costumer needs. Check out Qwest on Facebook and Twitter.

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