Are You Awesome!?! Technical Operations Manager @ GovDelivery – Saint Paul, MN

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    Tasha Hock
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    The Technical Operations Manager is a deeply experienced, highly motivated leader dedicated to the development of GovDelivery’s technology operations disciplines; has leadership responsibility for a team of systems administrators and works hand-in-hand with Technical Support, Development, Product Management and the Executive team to ensure the capabilities and capacity of the GovDelivery infrastructure supports current and future growth. Our Technical Operations team is responsible for the overall availability, reliability, and security of the GovDelivery suite of products and services.

    The ideal candidate will:

    • Be awesome
    • Have a bias for action
    • Work hard and play hard
    • Expertly balance decisiveness and flexibility
    • Enjoy working in our fast-paced and high-growth organization

    The person in this role is a member our technology group and reports to the Vice President of Technology. If you have the initiative and drive to blaze a successful path in an organization that values results, entrepreneurship, and culture we want to hear from you!

    Responsibilities

    • Ensure the availability, reliability, and security of our entire suite of products and services in a 24x7x365 environment
    • Technical Project Management
    • Develop and foster business feedback relationships with Technical Support, Development, Product Management, Business Users and Clients
    • Keep abreast of emerging technologies and help define appropriate technologies and standards for use within the company’s business applications
    • Recruit, develop and inspire staff members
    • Develop and implement disaster recovery programs and business resumption plans

    Required SKILLS

    • Outstanding written and oral communication skills
    • Ability to thrive in a fast-paced work environment
    • Bachelor’s degree required in Computer Science or related discipline (or equivalent experience)
    • Technology project management
    • Systems administration experience in a web hosting environment
    • Hiring, developing and leading technology employees
    • Support and management of business applications
    • SaaS and/or Multi-Tenant environments
    • Incident and Problem management and subsequent resolution
    • Analytic and problem-solving skills; ability to define problems, collect data, establish facts, and draw valid conclusions
    • Release and change management
    • Server virtualization, networking, SAN technology, web servers, database servers, load balancers, firewalls, RedHat/CentOS Linux

    SKILLS that are Awesome for this Role

    • ITIL v2 or v3
    • High-tech start-up, software solutions sales/delivery, or web-based solutions sales/delivery
    • Email technologies on the server and client side
    • VMware virtualization technologies
    • Enterprise service monitoring tools (Nagios, etc.)
    • NetApp and Hitachi SAN products
    • Vendor management experience, including negotiating purchase and service agreements with computer hardware/software providers and network providers

    Compensation

    This position is critical to the success of our business and the compensation package will be tailored to the candidate commensurate with candidate’s experience and skills. Benefits include paid vacation and holidays, medical and dental plan, and matching 401(k).


    To apply for this position, send your resume to:

    GovDelivery, Inc.
    Attn: Human Resources
    408 St. Peter Street, Suite 600
    Saint Paul, MN 55102
    -or-
    [email protected]

    Location: Saint Paul, MN

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