Harvard Business School reviews books on management, and in one of these they pull out these 3 tips for bringing out the best in people: 1. Look for ideas everywhere. Don’t assume you know where all the new and creative ideas will come from, and involve people on projects not because of their titles, but based on their ability to contribute. 2. Encourage openness. Create a safe environment where your people know they can — and should — think, act, and speak with reason. 3. Challenge them to get better. Offer opportunities for people to stretch their thinking and behavior. This is a lot like the “Web 2.0” point in PASS. What do you think about the way government has or could do the same?