For many citizens in need of government assistance, the process of applying and qualifying for services can be long and difficult. Could using technology like video collaboration improve the way citizens apply for services while also helping state and municipal governments to be more effective and efficient? That's the focus of a recent article.
With technology proven to increase efficiency and reduce costs in the private sector, I think this could be a great way to help federal, state and local governments cope with lowered budgets and proactively reduce spending. What are your thoughts?