January 21, 2010 at 9:45 pm #89926
This position is for a Navstar, Inc contract. Navstar is a leader in Government and Enterprise 2.0 services. We offer 401k, Medical, Dental, and Vision, not only for you but for domestic partners. We also offer a strong commission package for new hires, incomparable to any other program by other companies.
Consider joining a leading team in Enterprise 2.0 for Government.
To apply, please send your resume to Andrea Baker.
Duties: Provides training administration, course design, development and maintenance, and course delivery. Courses may be simple or complex and may include multimedia presentations.
This is a Tier I/II Functional User support and training position that provides help and supports mission critical customers. In this position you will be part of a small team also performing like functions. This position will directly support critical applications and will work with both DC area and worldwide customers.
In order to be successful in this position you must take pride and ownership in your work and take the initiative to thoroughly learn the applications from a user perspective and support mission critical customers with a sense or urgency and thoroughness.
In addition to learning the applications you will capture issues that require development fixes and stay abreast of all scheduled development work so you can keep your customers informed of upcoming events that will impact them.
This position provides training and support for multiple software applications. In addition to the above you will also lead and/or assist in initiatives such as documenting updates, new release preparation, creating training courses, and briefings/system overview
presentations (to train and inform new users). Effectively communicate both internally (developers, testers, CM staff, etc.) and externally (service providers, customers) in order to expedite problem resolution and promote advancement acceptance and satisfaction with these the software applications you support.
Inherent in this duty is knowledge of common problems and appropriate service providers who can rectify them. Also a need (like it or not...a reality) to follow-up with service providers and customers to ensure the issues are satisfactorily addressed in a timely manner. Respond to customer inquiries or third party offices as an application subject matter expert, and report issues/status to management.
Optional Skills: Training skills, experience, and/or education. Familiarity w/ SRS (Remedy). " Ability to network w/ both users and service providers. Ability to collaborate/communicate in a team environment AND work independently to accomplish assigned tasks. Occasional flexibility in work hours/locations to support non-Eastern Standard Time operations. Document/Presentation preparation experience. Ability to create and present training courses. Public speaking skills. Ability to understand and use.
Microsoft Access. Microsoft Word. Microsoft Excel. Microsoft
January 23, 2010 at 3:33 am #89928
You may want to post this opening on the TFCN Job Board at http://www.tfcn.us
TFCN is the largest professional network for Government contractors with over 20,000 members. The board has over 150 registered companies and over 400 jobs were posted since its launch last month. Job Board os fully integrated with Twitter and postings automatically make their way to TFCN streams on Facebook, LinkedIn and beyond.
- Alex George
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