August 19, 2009 at 8:25 pm #78290
New contest – starting today, Wed, August 18th….
GovLoop has teamed with the fine folks at Potomac Forum to ask “What Is Your Gov 2.0 Best Practice?”
The first 10 responses get a free pass to the Potomac Forum Gov 2.0 Best Practice Symposium being held August 26th and 27th in Washington, DC.
So…what’s your gov 2.0 best practice?
Mine – Find discrete business problem. Quick, discrete solution. Beta.
August 19, 2009 at 8:33 pm #78322
Providing enough information and guidance to your user community on gov 2.0 technology so that IT, Security, Leadership, etc… start to understand the issues around social media are mostly people and policy/guidance/training issues – not technology issues.
August 19, 2009 at 9:13 pm #78320
If you want to know my best practice you gotta win this contest or already be coming to the Potomac Forum. See you there!
August 19, 2009 at 10:11 pm #78318
August 19, 2009 at 10:12 pm #78316
Mine is consistency with the public. Even when guidelines change, we can be consistent in our communications and the application of transparency and data / knowledge sharing.
August 19, 2009 at 10:14 pm #78314
For us, the mere fact that we started social network tools is our best practice. We are somewhat unique amongst many federal agencies in that we have numerous individual customers and government customers, as we support more than six million military and overseas voters and more than 7,500 election jurisdictions. We have multiple deadlines, processes, and information pushes that we have to get out to both sets of customers, so tools like Twitter and Facebook are providing us a real opportunity to provide support direct to these customers, instead of having to perpetuate a 1950s model of voting assistance officers providing limited, and error-prone, assistance to the customers.
We’ll see how this turns out in the next election cycle as we are just starting this process, but we think it will substantially improve our assistance and voter success rates.
Federal Voting Assistance Program
August 19, 2009 at 11:52 pm #78312
It seems everyone these days wants a blog. But blogging–writing, managing, and promoting–is laborious, time-intensive work. Anyone can swing a baseball bat; very few can hit pitches.
To wit: When considering a blog, ask the following questions:
1. How many people on your staff can write well?
2. Can they write for the Web—with links and pictures and blockquotes, etc.?
3. Do you trust these people to publish what they write, or must everything first be approved by another department?
4. Will managers give these people sufficient time to blog?
5. Is there a single person, either on staff or who you can hire, who can serve as the blog’s editor?
6. What niche will the blog satisfy? (In other words, why will people want to read it?) If the niche is already filled, how will your blog be better?
August 20, 2009 at 12:56 pm #78310
Ensuring senior staff is well educated on Web 2 issues — many folks at the lower levels are ready and willing to try. Get senior staff up to speed and the job of implementing a fast track social medial campaign is much smoother.
August 20, 2009 at 1:34 pm #78308
August 20, 2009 at 1:49 pm #78306
August 20, 2009 at 2:38 pm #78304
*As you start to grow your network and collaborate through the reaches of Gov 2.0 – take the time to meet individuals in person and begin to interact on a more personal level so that the idea generation can proliferate. Get out, talk to people, challenge their ideas and yours and get below the surface. No matter what technologies we have in place, never let this be a substitute for real one on one collaboration.
*Constantly think outside the box. It is easy to ride the wave of ideas from others, especially with the viral hype of social media. Get creative on your own.
August 20, 2009 at 4:53 pm #78302
We’ve found social media to be a great way to build and maintain relationships with our constituents. Be honest and active in your communications. Social media can be a great customer service and community relations tool.
August 20, 2009 at 5:40 pm #78300
Use GoToWebinar.com for online trainings and workshops. This is a great way to give the public inside access to the information coming from your agency. For example, we have used webinars successfully when teaching people how to apply for government grants.
August 21, 2009 at 2:48 pm #78298
Great idea. Sending out the conference passes to selected members shortly.
August 21, 2009 at 3:24 pm #78296
I keep my email inbox as empty as possible: I either delete, answer or file as necessary right away. Download attachments if you need or delete to keep your inbox well below the limited size and keep control of the info that gets dumped on you.
August 21, 2009 at 4:58 pm #78294
1. I use the interent everyday to look up information for work. I find that if I have a question, I can find the answer on the internet. There is always someone who has encountered what you are dealing with, so why take the hours and hours to find the answer. Google is my best friend. BUT – there are serious manners on the internet that need to be followed. A user should share knowledge as often as they search it. No one should just take from the masses, they should help keep the internet knowledge alive by giving back.
2. Clear, concise, up to date information. Communication, communication, communication.
January 13, 2010 at 9:45 pm #78292
I like this…no unfunded directives 🙂
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