There’s a lot of interest in how cities can use technology to better communicate and engage with their communities — that’s why we launched Engagement Commons which we posted about here. But oftentimes the focus is more on the tools and strategies themselves, instead of results.
I’m wondering what tools or initiatives you’ve tried, and more importantly, how effective it was — anything from trying out social media tools like Twitter, to a fully-fledged online participatory budgeting initiative.
Has your organization tried using technology to drive increased citizen participation in civic issues? What kind of response did you get, and what change came out of it? Was it worthwhile? How did it compare to traditional offline engagement strategies, like in-person town halls?