How do you (or would like to) use CRM tools in your work? Home › Forums › Citizen Engagement & Customer Service › How do you (or would like to) use CRM tools in your work? This topic contains 0 replies, has 1 voice, and was last updated by Adriel Hampton 7 years ago. Author Posts October 22, 2012 at 12:07 am #171427 Adriel HamptonParticipant I’m working on setting up sample workflows for customer/constituent service and communications, involving internal and external participants interacting with government teams and agencies. For government staffers, what are key workflows important to you know and how do you manage them (email, calls, speadsheets, existing CRM or task management systems)? Author Posts You must be logged in to reply to this topic.