How is your agency using technology to meet public records requests? Home › Forums › Citizen Engagement & Customer Service › How is your agency using technology to meet public records requests? This topic contains 0 replies, has 1 voice, and was last updated by Terri Jones 9 years ago. Author Posts May 16, 2012 at 12:30 pm #161478 Terri JonesParticipant I am interested in whether agencies are moving forward with digitizing records and how you might be keeping up with requests if staff has been reduced. Author Posts You must be logged in to reply to this topic.