Job- Director of Global Leadership Development – Mercy Corps – Portland, OR

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    Tarryn Reddy
    Job Description


    Fundamental to Mercy Corps’ success in achieving its mission is an ability to attract, develop and retain the best and brightest talent from around the world. We aspire to be an organization to which the world’s best talent is drawn. Key to that success is the quality of career development opportunities we make available to our national, expatriate and headquarters-based team members. While the recruitment team is responsible for attracting and hiring those talents, the Director of Leadership Development is charged, in collaboration with the leadership teams in MC, with developing them.


    The Director of Global Leadership Development will position Mercy Corps to fulfill its objective to be a world-class innovator, and known as such, in the provision of relevant and meaningful development opportunities for our worldwide team. The Director will raise the profile of leadership development and talent management as one of our defined strategic priorities, and raise funds to support activities that advance this emphasis on talent. Expansive thinking, an ability to build and expand a large program, diplomacy and relationship-building skills, political savvy and consensus-building across all stakeholder groups are critical to success in this position.


    Strategy and Vision

    • Complete, implement and maintain strategic initiatives already started.
    • Develop vision, strategy and programs for long-term sustainable development of all Mercy Corps team members.
    • Develop strategies for leveraging our scarce resources to result in significant and sustainable impact.
    • Bring together stakeholders and resources to ensure the launch and success of key initiatives.


    • Ensure that internal stakeholders and constituents understand, embrace and are passionate about our leadership development strategy and objectives.
    • Enhance Mercy Corps’ reputation with external partners and colleagues, ensuring that we are seen as curious, innovative and aggressive in the development of our team members.
    • Build a cadre of donors/volunteers/friends who are committed to supporting the implementation of our leadership development strategy.

    Operations Management

    • Support a career path development strategy for HQ-based and expatriate team members that clarifies the process for movement within the agency.
    • Select and manage outside training and consulting resources as necessary.
    • Actively work with colleague agencies to pursue an effective and efficient method for providing web-based training and development activities to team members worldwide. Support LINGOS.
    • Increase Mercy Corps’ marketing and delivery capacity in Distance Learning.
    • Raise funds to support the department’s activities.
    • Map Mercy Corps talent among national and expatriate team members to enable maximum allocation, deployment and development of agency capacity.
    • Manage the budget responsibly and accurately.

    Team Management

    • Provide direction and supervision for the E-learning specialist and guide her efforts to maximum performance.
    • Provide direction for interns or other volunteers working to support your deliverables.
    • Contribute as a key member of the Leadership and Organizational Effectiveness Department’s management team by taking personal responsibility for ensuring the advancement of our agenda.
    • Provide support to other teams in Mercy Corps in need of technical support in e-learning, designing or delivering training, or designing or delivering staff development experiences.

    Organizational Learning

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    SUPERVISORY RESPONSIBILITY: Supervises E-learning specialist.


    REPORTS DIRECTLY TO: Executive Counselor

    WORKS DIRECTLY WITH: Peer Directors in the Leadership and Organizational Effectiveness Department, the HQ-based program organization, and all Field Leaders.


    • Bachelors Degree or higher in a relevant academic field.
    • Experience in curriculum development and designing global educational strategies, including distance learning, for small to medium sized but complex and globally dispersed organizations, preferred.
    • Knowledge of current Learning and Development principles and practices and experience in designing and conducting workshops and training experiences for working adults preferred.
    • Experience in documenting and evaluating training and development experiences, including writing after-action reviews (case studies), measuring behavior change, and conducting longitudinal studies preferred.
    • Demonstrated success in managing a budget.
    • Experience working with International NGOs or government agencies and/or working with international populations.
    • Broad understanding of an array of organizations, including corporations, non-profits and government.
    • Proven success with managing projects that create the desired impact.
    • Understanding of how (and ability) to make optimum use of Mercy Corps global resources while complying with agency policies and procedures.
    • Proficiency with Microsoft Suite, including Excel, Word, Outlook, PowerPoint and Project


    A successful candidate will be action-oriented, adaptable, results oriented and comfortable with change. S/he will be able to work productively and meet deadlines with superior organizational skills, attention to detail and the ability to successfully juggle multiple priorities and tasks, having an even temper, a problem-solving attitude and the ability to maintain positive relationships under difficult or heated circumstances. S/he should be able to influence and persuade people at all levels of the organization and to energize and inspire others, regardless of position, directing their efforts and activities toward a clear outcome. An authentic passion for the work is important along with a resilient spirit and ability to gracefully deal with adversity and ambiguity, making sense out of chaos. S/he should have the comfort and ability to deal with donors, executives and others with the same level of dignity and respect.


    This position is based in Portland, Oregon, with domestic and international travel requirements. Position may require travel of up to 20%, some of which may be to insecure locations.

    Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

    Job Location
    Portland, OR, US.

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