JOB: Human Resources Assistant with USAID, Washington, DC

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    Alicia Mazzara

    Job Title: Human Resources Assistant
    Agency: U.S. Agency For International Development
    Sub Agency: Office of Human Resources
    Job Announcement Number: AID-11-0375-SS

    SALARY RANGE: $37,983.00 – $49,375.00 /year
    OPEN PERIOD: Friday, September 02, 2011 to Friday, September 09, 2011
    SERIES & GRADE: GS-0203-06/06
    POSITION INFORMATION: Full Time Temporary, not to exceed 1 Years
    DUTY LOCATIONS: 1 vacancy – Washington, DC


    The United States Agency for International Development (USAID) has a long history of extending a helping hand to those people overseas struggling to make a better life, recover from a disaster or striving to live in a free and democratic country. It is this caring that stands as a hallmark of the United States around the world – and shows the world our true character as a nation.

    USAID is an independent federal government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in Washington, DC, USAID fosters transformational development around the world. Our work supports economic growth and trade; agriculture and the environment; education and training; democracy and governance; global health; global partnerships and humanitarian assistance. We operate in four regions of the world: Sub-Saharan Africa; Asia and the Near East; Latin America and the Caribbean; and Europe and Eurasia. USAID employs individuals in the Civil Service and Foreign Service, as well as through Personal Service Contracts for service in Washington, DC and overseas.

    USAID’s headquarters is centrally located in downtown Washington, DC, at the prestigious Ronald Reagan Building and International Trade Center on 14th and Pennsylvania Avenue N.W. We are located right on the Federal Triangle Metro (Blue and Orange Lines). The office is within walking distance of restaurants, shops, Smithsonian Institution museums and Washington Monument. There is also a physical fitness facility and food court on site.

    Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for US Agency for International Development applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on


    * See Other Information.


    Performs a wide variety of nonstandard staffing support duties. Uses Avue Digital Services’ (ADS) Recruitment, Retention and Staffing Module to generate referral lists for a variety of clerical, technical, skilled, and/or semi-skilled positions. Provides advice to internal and external customers regarding a variety of human resource services/issues that require different and unrelated processes to answer. pplies an extensive body of federal staffing rules and procedures to limited technical projects.

    Uses ADS to develop and electronically post vacancy announcements using a variety of recruiting sources. Reviews information submitted by candidates as part of the ADS online application. Verifies that appropriate documents have been attached to the on-line application to support special preferences, eligibilities, education, experience, etc.

    Applies knowledge of an extensive body of rules, procedures, and operations to provide technical support and customer service for the resolution of a wide range of transactional problems. Collects pertinent information or data regarding service trends, changes in customer preferences, or deviations in standard practices.

    Receives, researches, and resolves complaints, such as tracking the delivery status of orders to determine and resolve distribution problems. Reviews records and contacts other offices to determine the status of pending actions, reasons for judgments, delays, or changes, or additional information required to resolve situations.

    Outlines established remedies available to customers in cases of minor disagreements, including the proper procedures for filing complaints or appealing a determination. Interacts with personnel outside the immediate organization to investigate problems causing complaints.

    For more information, see

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