JOB: Information Technology Specialist, Department of the Air Force, New Orleans

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    Patrick Fiorenza

    Job Title: Information Technology Specl, GS 11, 159th FW, D1854000

    Department: Department Of The Air Force

    Agency: Air National Guard Units

    Job Announcement Number: LA 508971-T


    $59,339.00 – $77,138.00 /year


    Friday, July 22, 2011 to Tuesday, August 23, 2011




    Full Time Excepted Service Permanent




    1 vacancy – New Orleans Metro area, LA


    United States Citizens





    NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires membership in a compatible military assignment in the National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment.

    This position is located in the Operations Flight of a base Communications Squadron. The purpose of this position is to serve as a customer support technician performing work involving analytical and evaluative duties related to computer networks (NIPRNET/SIPRNET) and/or telecommunications system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, and data communications. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems managed and maintained by the Squadron – network infrastructure, wireless systems, and voice systems. The network infrastructure systems include: local/wide area networks (LAN/WAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and data terminal equipment. The wireless systems include: trunked UHF/VHF/HF systems, regulated and unregulated radio and wireless network systems, personal wireless communications systems (PWCS), wireless teleconferencing, and wireless LANs. The voice systems include: plain old telephone systems (POTS), networked voice, Voice over Internet Protocol (VoIP), voice mail systems, unified communications network systems, and Video Tele-Conferencing (VTC) networks.

    To ensure full coverage for all systems supported, each incumbent is expected to maintain a high level of proficiency for all systems supported by the Communications Squadron. While each incumbent may specialize in one system category, to ensure full coverage during workload fluctuations as well as employee absences, each incumbent will cross-train to support all IT and communications systems. Throughout the year, each incumbent will perform customer support work for all three IT/communication system categories.

    Title: Info Tech Spec (CUSTSPT), GS-11 Location: 159th FW, New Orleans, LA

    This position will not be filled until vacated by incumbent.

    Open Areas of Consideration: 1, 2


    Area 1 = Enlisted members of the Louisiana National Guard.

    Area 2 = Personnel eligible for immediate membership in the Louisiana National Guard.

    ACTIVE GUARD RESERVE (AGR) ANNOUNCEMENT: This position is also being announced as an AGR position under AGR Vacancy announcement number LA-508971-A closing 23 AUG 11. Personnel applying for this position as AGR should do so under that vacancy announcement.


    • Must be (or eligible to become) a member of the Louisiana National Guard.


    Additional Duty Location Info:

    1 vacancy – New Orleans Metro area, LA

    1) Manages the assigned IT/communications environment with privileged access at the network level. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides Information Assurance – Technical (IAT) II information systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Perform system audits to assess security parameters and performance of IA controls within the network environment.

    (2) Serves as a focal point for ensuring functionality and operability of the assigned IT/communications system environment. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system resources. Analyzes installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization’s business requirements. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs or equipment which will resolve operational problems. Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service. Initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences. Troubleshoots and diagnoses system failures to isolate source of problems. Performs testing, troubleshoots, and corrects problems relative to interface and interoperability of system components such as hardware, systems software, and applications programs. Provides proactive consultation and instruction with system users to ensure seamless implementation of changes. Assesses the security of installed systems.

    (3) Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units’ requirements. Assists in solving problems associated with delivery of hardware and software orders. Provides management with information necessary to address difficult and complex problems in automating work processes. Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions. Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure. Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system. Works with customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.

    (4) Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers. Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment. Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds. Cooperates and works with squadron personnel in planning and developing new or additional infrastructure/architecture capabilities. Identifies potential performance or capacity problems. Works with technical support personnel in resolving problems. Manages system user accounts, resets system passwords, and resolves firewall issues. Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment. Maintains records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use. Coordinates efforts between system customers, system support personnel, and commercial vendors to identify and resolve hardware, software, and other system anomalies. Records problem reports as they occur and analyzes data to determine trends in use or performance that could lead to future problems. Provides orientation in the use of new or changed technology. Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty. Prepares user manual or instructions for assigned applications.

    (5) Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Uses benchmarks, performance measurement, and evaluation data in conjunction with modeling and simulation techniques in planning for increased capacity and to support additional workloads. Performs independent research of literature and consults with a variety of vendors, IT and communications specialists in other agencies, and members of professional associations to determine availability and feasibility of modifying existing systems. Provides cost analyses for new/upgrade infrastructure and architecture capabilities. Keeps abreast of changes in technology to assist management in preparing for future enhancements. Forecasts future needs and prepares recommendations, justifications, and specifications for equipment and applications. Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.

    (6) Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation. Reviews and validates radio frequency allocations. Maintains frequency records and associated databases. Examines spectrum allocation data and frequency assignment records to determine suitability of specific equipment planned for deployment. Provides spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements.

    (7) Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems. Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Applies diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits. Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods. Coordinates and prepares items for contract or warranty repair or replacement as required. Receives, inspects, installs, and verifies the proper operation of equipment returned. Accomplishes required documentation.

    (8) Performs other duties as assigned.

    Qualifications and Evaluations


    GENERAL EXPERIENCE: Technical, analytical, supervisory, or administrative experience which has demonstrated the candidate’s ability to analyze problems of organization, workforce, information requirements, etc. and provide systematic solutions; and the ability to deal satisfactory with others.

    SPECIALIZED EXPERIENCE: Thirty-six (36) months of experience, education or training which provided the candidate with the Knowledge, Skills and Abilities listed below.

    Knowledge, Skills, & Abilities (KSAs) required by position: (KSAs must be addressed on AGO LA FM 690-171-2 or a separate Word document)(SEE REQUIRED DOCUMENTS ON THE HOW TO APPLY TAB)

    I. Knowledge of electronic principles and diagnostic equipment to test, configure, evaluate, and optimize Radio Frequency bandwidth circuits and wireless systems.

    II. Skill in applying Department of Defense (DOD), Air Force (AF), and National Guard Bureau (NGB) policies, standards, directives, and operation manuals to perform system analysis on a myriad of data, radio and voice systems.

    III. Skilled in maintaining Northern Telecommunications (NORTEL) CS1000E/M IP PBX data and voice network systems using administration, operation, and diagnostic software and test equipment.

    IV. Skilled in maintaining tactical and land mobile radio (LMR) systems.

    V. Skilled in applying methods and practices for troubleshooting, recovering, adjusting, modifying, and improving a myriad of communication systems to provide support that minimizes interruptions in the customers’ ability to carry out critical mission activities.

    VI. Ability to interpret diagrams and schematics to perform repairs and modifications on a myriad of communication systems equipment.

    MILITARY REQUIREMENTS: Selected candidates will be required to be in a compatible military grade prior to effective date of placement. Selected candidates will also be required to be in a compatible military assignment prior to or within one year of placement.

    Military Grades: Enlisted

    Compatible Military Assignments: AFSC 3DXXX

    Participation in direct deposit is mandatory.


    Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents.

    If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.

    Benefits and Other Info


    The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

    Flexible Spending Accounts – The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For addtional information visit:

    Health Insurance – The Federal Employees Health Benefits Program offers over 100 optional plans. For addtional information visit:

    Leave – Most Federal employees earn both annual and sick leave. For addtional information visit:

    Life Insurance – The Federal Employees’ Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for addtional information visit:

    Long Term Care Insurance – The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For addtional information visit:

    Retirement Program – Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For addtional information visit:

    This link provides and overview of the benefits currently offered to Federal employees.


    1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

    2. Please do not send/fax/courier/email any applications or resumes to the National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs.

    How To Apply


    To apply for this position, you must provide both of the following parts:

    1. Your responses to the Qualifications Questionnaire, and

    2. Your resume and any other documents specified in the Required Documents section of this job announcement.

    Use the Online Qualifications Questionnaire for convenience and quickest processing.

    Option A: Online Qualifications Questionnaire.

    Tips for using the Online Qualifications Questionnaire:

    • · You must click both Finish and Submit when you are done. Your Online Qualifications Questionnaire is not processed – and your résumé is not attached – until you click the Submit button, even if USAJOBS says it sent your résumé.
    • · You can upload or fax supporting documents after you Submit the Online Qualifications Questionnaire.
    • · You must complete the entire process by the closing date — Tuesday, August 23, 2011
    • · To make sure everything you submitted is successfully received, follow these steps:

    1. Go to and log in using the box on the right hand side of the page.

    2. Click the radio button for this Vacancy Identification Number: 508971. Click Select a Vacancy.

    3. Verify that all of your documents appear on the table with a status of Processed.

    • · You can save your work and come back later. Just click both Save and Logout. (When you want to return, go to and log in using the box on the right hand side of the page.)
    • · If you Submit more than one Qualifications Questionnaire for this position, the most recent one Submitted is the one that is used. Therefore, it is important for you to complete it in its entirety.

    To begin your Online Qualifications Questionnaire, choose one of these options:

    • · If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Online Qualifications Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted.
    • · If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process: Online Questionnaire.

    Option B: Paper Qualifications Questionnaire.

    If it is not practical for you to use the Online Qualifications Questionnaire, you can write your answers on paper. Follow these steps:

    1. You can print a copy of this job announcement so that you can read the questions offline.

    2. Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL or by calling USAJOBS by Phone at (703) 724-1850 – after the introduction, press 1, and listen for instructions.

    3. You may submit the Form 1203-FX, resume, and any supporting documents by fax.

    • · By Fax: If you are faxing a Form 1203-FX, you do not need a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here — — and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.



    For this job announcement the following documents are required:

    To submit the documents requested follow the instructions below: Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications Your document(s) can be submitted electronically using the document upload process by fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

    Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link:


    Richard Tinker
    Phone: (504)278-8591
    Email: [email protected]
    Agency Information:
    Louisiana National Guard
    Human Resources Office
    6400 ST CLAUDE AVE
    New Orleans, LA 70117


    Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a reveiw of your complete application is made you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

    Instructions for completing the OPM 1203-FX:

    If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

    Social Security Number

    Vacancy Identification Number


    1. Title of Job

    2. Biographic Data

    3. E-Mail Address

    4. Work Information

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    5. Employment Availability

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    6. Citizenship

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    7. Background Information

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    8. Other Information

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    9. Languages

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    10. Lowest Grade


    11. Miscellaneous Information

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    12. Special Knowledge

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    13. Test Location

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    14. Veteran Preference Claim

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    15. Dates of Active Duty – Military Service

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    16. Availability Date

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    17. Service Computation Date

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    18. Other Date Information

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    19. Job Preference

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    20. Occupational Specialties

    001 Information Tech Specialist (Customer Support)

    21. Geographic Availability

    0361 New Orleans Metro area, LA

    22. Transition Assistance Plan

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    23. Job Related Experience

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    24. Personal Background Information

    If you are applying by the OPM Form 1203-FX, leave this section blank.

    25. Occupational/Assessment Questions:

    Respond to all the questions below. For each question, choose the response below that best describes your experience and/or training. Mark only one response for each question. Please note that your answers will be verified against the information you provide in your resume or application and information your references provide.

    1. Do you possess experience that provided you basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process; experience in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems?

    A. Yes.

    B. No.

    2. Do you possess 36 months specialized computer experience in analyzing problems, gathering information, and recognizing solutions; experience in planning logical work sequences for computers; experience in analyzing and organizing work processes into plans for computer solutions; and experience in a computer related field performing such tasks as translating logical steps into language codes, computer console operations, and scheduling the sequence of programs to be processed? The specialized experience must demonstrate your ability to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers.

    A. Yes.

    B. No.

    3. This position requires membership in the Louisiana National Guard. If you are not already a member, are you willing to become a member of the Louisiana National Guard? (If you are already a member, please answer yes.)

    A. Yes.

    B. No.

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