JOB: Operations Manager, Town of West Yellowstone

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    Patrick Fiorenza

    Operations Manager, Town of West Yellowstone

    Post Date Sep 26, 2011 Salary $69,041-$81,225
    Start Date
    Application Deadline 10/21/2011
    ICMA Members Only No ICMA Credential (Details) not required
    Normal Population 1,500 Seasonal Population 5,000
    Employer Location West Yellowstone, Montana United States Job Reference Number
    Job Description
    SEPTEMBER 2011

    POSITION: Operations Manager

    DEPARTMENT: Operations

    ACCOUNTABLE TO: Town Council

    STATUS: Exempt, regular full time

    PRIMARY OBJECTIVES: Under administrative direction, coordinates and manages the day to day operations of the Town. Directs, administers and coordinates the activities of various town offices, departments and boards in implementing the requirements of town ordinances and the policies adopted by the Town Council.


    Nature of Work: This position directs, administers and coordinates the activities of various town offices, departments and boards in implementing the requirements of town ordinances and the policies adopted by the Town Council.

    Personal Contacts: Frequent contact with department heads, town staff, public agency staff and citizens.

    Supervision Received: Administrative direction from the Town Council.

    Supervision Exercised: Department heads

    Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of essential functions is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.

    Duties are generally performed in office setting where hazards and discomforts are controllable and modifiable; work involves walking, climbing stairs, talking, hearing, using hands to handle, feel or operate objects, tools or controls and reach with hands and arms; position may be required to push, pull, lift and/or carry up to 50 pounds. Position may require some travel and is subject to calls outside of normal working hours; tools include standard office machines, multi-line telephones and personal computers.


    Directs and controls overall operations of Town; represents Town to community, state, legislature and other governmental entities; interacts with elected officials to ensure Town operations; develops short and long term plans to meet goals and objectives; works with department heads to develop administrative and departmental goals; presents policy recommendations to Town Council; implements policies established by Town Council; recommends, assigns project and program responsibilities to department heads; effects, and monitors changes required for the operation of town departments;

    Oversees preparation of Town’s annual operating budget; establishes administrative objectives for budget and identifies revenue sources and budgetary constraints; evaluates budget proposals submitted by department heads; prepares preliminary budgets in conjunction with the town Finance Director and in accordance with the goals established by the Town Council; works with department heads to implement budget; prepares drafts of bids to be let by the town; works with the Finance Director to ensure a reasonable return on investments for the town in accordance with the objectives established by the Town Council;

    Monitors Town’s financial condition by evaluating revenue/expenditure trends, authorizing specialized studies, and recommending changes in service levels or user fees as necessary to maintaining a sound financial condition; plans and prepares data for grants and loan funded programs; establishes and maintains intergovernmental coordination related to available funding;

    Directs Town recruitment and selection process; drafts departmental job descriptions and vacancy announcements; maintains pay and classification systems; responds to employee complaints and grievances; negotiates and administers collective bargaining agreements; reviews and revises personnel policies, benefit levels and procedures; recommends appointment of department heads to Town Council; monitors and documents department head performance; attends Town Council meetings; prepares agenda for Town Council meetings; communicates Town Council action to department heads; maintains a work environment compatible with achieving the maximum potential performance of each employee; assists in the development of evaluation criteria and instruments; manages requests for use of town facilities and equipment; meets with civic and business leaders regarding concerns, priorities and services; responds to requests and complaints of the public; performs other duties as assigned.


    The knowledge, skills, and abilities required for this position are typically acquired through a combination of education and experience equivalent to a Bachelor’s degree in public administration business management or related field and two years of relevant experience. Five years of progressively responsible public sector management experience preferred.


    Examples of job performance standards include, but are not limited to, the following:
    Knowledge of the Montana Code Annotated and Town Ordinances;
    Knowledge of town, county, state and federal regulations, programs, policies and procedures;
    Knowledge of the principles and practices of public administration, including budgeting, planning, program development, evaluation, assessment and administration;
    Knowledge of employment practices and laws;
    Ability to operate computers, software, telephones and other office equipment;
    Ability to maintain current knowledge of public administration practices;
    Ability to apply and maintain current knowledge of social work practices and regulations;
    Skill in managing day-to-day operations of a municipal departments and programs;
    Skill in understanding and interpreting laws, regulations, policies, procedures, and guidelines;
    Skill in supervising and training employees;
    Skill in planning, organizing, developing and implementing public sector programs, activities and events;
    Skill in negotiating and communicating, in person and in writing;
    Skill in establishing and maintaining effective relationships with state, municipal and federal agencies, local businesses, schools, community service organizations, town employees and citizens.

    Elizabeth Roos
    PO Box 1570
    West Yellowstone, MT 59758
    United States
    Ph: 406-646-7795
    FAX: 406-646-7511
    E-mail: [email protected]
    Town of West Yellowstone Information

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